Privacy Policy

Shoeden ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through our website (shoedenkerala.in), WhatsApp ordering and customer support channels, and how we use, store and protect it.

By using our website or placing an order, you consent to the practices described in this policy.

Order & contact details: your name, phone number, delivery address and, where shared, your Google Maps location pin for installation.

Order information: the shoe rack model, colour, quantity, coupon codes used and payment method (e.g. Cash on Delivery).

Communications: messages you send us via WhatsApp, phone calls, or website forms.

Usage data: pages visited, device type, browser and approximate location, collected automatically through cookies and analytics tools.

To process and confirm your order, deliver and install your shoe rack, and collect payment.

To schedule our fitting team and contact you regarding delivery timing.

To provide warranty service and customer support.

To send order updates and, where you have agreed, offers or promotional messages via WhatsApp/SMS.

To analyse website traffic and improve our products, advertising and website experience.

Our website uses cookies and similar technologies for analytics and advertising measurement, including Google Analytics and the Meta (Facebook) Pixel.

These tools collect anonymised usage information such as pages visited and interactions, which helps us understand customer interest and measure ad performance.

You can disable cookies in your browser settings. Doing so will not affect your ability to browse the site, though some features may work differently.

We do not sell, rent or trade your personal information to third parties.

Your delivery details are shared only with our delivery and installation team members who need them to fulfil your order.

Limited data may be processed by trusted third-party services we use — such as Google (Analytics), Meta (advertising pixel) and messaging platforms — under their own privacy policies.

We may disclose information if required by law or to protect our legal rights.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Payment details for online transactions are processed by secure payment gateways; we do not store card or UPI credentials on our servers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your order and contact information for as long as needed to provide delivery, installation, warranty service and to comply with legal/accounting requirements.

You may request access to, correction of, or deletion of your personal information held by us.

You may opt out of promotional messages at any time by informing us on WhatsApp or by phone.

To exercise these rights, contact us using the details below.

Our website and products are not directed at children under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

For any questions about this Privacy Policy or your personal data, contact us at +91 99957 80115 or +91 79079 80115, or reach us on WhatsApp through our website.